this section states our refund and cancellation Policy, please read carefully and send your questions if you had any.
Free Trial and Refund Window: We offer a 7-day free trial period for all new subscriptions. followed by a 7-day money back guarantee, During this period, if you are not satisfied with our service for any reason, you may request a full refund.
Refund Requests After guarantee expiration: After the 7-day free trial period has ended, refunds will only be issued in cases where there was an error with our player that prevented you from using the service as intended. To request a refund, you must provide a clear reason for the request, and we will review it on a case-by-case basis.
Non-Content Disclaimer: Please note that Nova Token Player is a player application and does not provide any content. If you request a refund because you were not aware that our app does not offer any content, your request will be declined.
Dispute Resolution: In the event of a dispute regarding a refund, both parties agree to resolve the issue through the resolution center. We will work with you to find a resolution that is fair and reasonable for both parties.
Exclusion Refubds : will not be granted if your account has been suspended due to a violation of our Terms of Service. Please review the terms and conditions provided to you at the time of purchase for more information.
Contact Us
Please contact our customer support team through the form bellow if you have any questions or need further assistance.